Located in West Hollywood, Crunch Fitness offers a wide variety of equipment and classes at a competitive price, making it an accessible solution for neighborhood fitness enthusiasts. However, some internal policies may affect the overall customer experience.
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1,6
4
Not bad for a neighborhood gym! Needs a bit of a facelift but great equipment and classes and top amenities for the price you're paying. Great workout and great value for the money!
1
i’ve been a Crunch member for around six months and travel often and pay for a national wide membership. I was in Los Angeles for a meeting and came to the gym in order to change clothes and not even work out was instructed that it would be an additional $10 charge just to use the bathroom. I was directed by a woman named Perisa to go use the public restroom out in the mall area. Totally disgusting customer service. I will definitely be canceling my membership as soon as I get back to Austin, Texas, and want management to know people and policies like that won’t be accepted by hard-working Americans.
1
There are some members who abuse amenities at this gym and instead of cancelling the membership of these members, they decided to remove the amenities so that no one can use them. Not sure why they think it is okay to punish all members. Will be canceling my membership. Very bad decision by management.
1
canceling membership is impossible until you cancel your card entirely. Place will give you fungus in your hair feet & skin… (Nizoral helps if you can’t afford seeing a dermatologist for a prescription ) wiping machines doesn’t help as I always wipe before & after use. Never had a skin problems till coming here…
1
This gym is one of the worst I’ve ever been to considering the price for a monthly membership. From the sign up process, the whole experience has been terrible. The person signing me up promised a promotion and after I gave them the payment information they said that the price was only available at other locations so I had to sign up for the regular pricing without the promotion. They wouldn’t honor the pricing we agreed on. Then the gym itself.. the equipment is very old and half the machines make noises they shouldn’t be making. There are only 6 benches or so throughout the gym, so if you come in during busier times, prepare to wait for equipment. Lastly the atmosphere is not great. Most days they will blast music so loud that you can hear it through noise canceling headphones. If you ask them to turn it down, they will say that corporate mandated that volume. Some days too there is training groups at the cardio section so you have to suffer through a drill Sargent screaming at people.. in addition to the insufferable music. Planning on switching my gyms very soon.
1
Truly pains me to write this bad review because I've been a happy customer of this gym for over 8 YEARS. Never had a problem with the gym itself and after reading all of the HORROR STORIES about canceling the membership I thought that as a valued customer for so long I would have a pleasant experience. I WAS VERY WRONG. The minute I tried to cancel because I was moving away it's like I immediately became an ENEMY that they would fight to try and get the last cent out. I cancelled months ago and had to contest countless credit card charges and block them from making random charges whenever they please. Got one new charge TOFAY OUT OF THE BLUE after months of not seeing anything. THIS IS A TRUE NIGHTMARE. Also, that email they respond the reviews with appearing like they want to help is a joke. Used it repeatedly to get in touch and was a nightmare being rerouted from person to person. The managers at the actual gym couldn't care less and anytime I was telling them I had this issue they brushed me off telling me to call billing. Of course when I call billing they say to call the manager of the gym. It's like they have this very planned scam in place making people waste a ton of time hoping they get tired and get a few charges thru. After OVER 8 YEARS of bringing my business to this company it is a SHAME THEY WOULD TREAT A VALUED CUSTOMER LIKE THAT. And to that person that will reply to this review with a standard "we are so sorry bla bla bla... contact us at this email bla bla bla..." NO people have better things to do than waste their time contacting you guys because you are making unauthorized credit card charges! You can deal with the credit card company tarting it as fraud, because that's what it is. Thanks!
2
This gym has good equipment but the issue is workers are always late in the mornings. Atleast once a week a worker is late and causes the gym to open way past its scheduled time. For the amount one pays it makes you question if its worth it. My opinion its not only reason I come here is my job is right down the street but ill be canceling my membership here and rather go down few more miles where the management is more on top of it
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