Ginos | Gluten-free in Madrid

Alvaro Gonzalez
18/04/2026

5

We have eaten phenomenally, the only thing is that the gluten-free pizza needs to improve, you can tell it's industrial... The service with the girl who attended us (Naiara) has been very good, thank you very much for treating us so well 😊😊😊

Carla González gallego
19/12/2025

1

I was there for 20 minutes just to get a table, and when they finally gave me one, we waited another 20 minutes until they bothered to take our drink order. After telling them three times, they finally asked for our food order. When we finally placed the order, we asked for a gluten-free pizza, and the waiter made a disgusted face. Such a shame!!! Who knows when they will bother to bring us our food!!! By the way, keep in mind the price, quite expensive.

Virginia Perez
11/12/2025

3

Gino's has two floors in the upper level of Arturo Soria Plaza. Good food, although I had gluten-free food, my son, a minor, had normal food, not the daily menu, but from the à la carte. Since he ordered from the menu, I asked if I could order a gluten-free children's menu, which included a starter, dessert, drink, and main course... And they told me no. Because the child was not going to order gluten-free (a nonsense to charge me double because they didn’t know if the child or I were going to eat gluten-free if I didn’t ask for the menu and say it was for me...). Bad. The two waitresses were very slow. The gluten-free pasta with cream and york ham was good. But I don't understand why the spaghetti comes cut instead of long. The carbonara tartufata pizza was liked by my son. The gluten-free Cioccolatísimo was good, although it took 25 minutes to bring it, along with the box to take home what I had left. An expensive and slow place. We will not repeat. If there is one adult and one child, they should allow ordering a children's menu, whether gluten-free or not, not to gouge money from it as they are already quite pricey. I didn't like that detail at all.

Rachel
30/11/2025

4

It’s inside the mall so it’s convenient. Just confusing the start of lunch time as it is different from what is written outside the store. They have diff pasta and pizza choices. For pasta some can be gluten free so you can ask. Some of the non-alcoholic cocktails are extremely sweet. They give tapas / olives for drinks orders

nacho plaza
13/11/2025

1

The attention and service were really horrible. I went with my wife to the dining service; my wife is gluten intolerant, and right at the door, we asked about the possibility of GLUTEN-FREE options. The waitress on the ground floor told us yes, to ask when we sat down about the gluten-free options. Once seated, we were told that the DAILY MENU has no gluten-free option. Since we were already seated, we decided to stay, and when it came time to select dessert, they mixed up the dishes and served it to the table, without us knowing what the difference could be (we ordered chocolate mousse and they brought some kind of coulant). We started eating the dessert, and they realized the mix-up and took it away from the table, with the dessert HALF FINISHED, without asking, stating that it was a mistake. Even other diners at the tables looked at us in disbelief... Attention is a fundamental point.

Juankii
12/08/2025

3

My partner and I went, and after mentioning that we had the 2-for-1 QR code, they didn't even know how to explain which dishes could be ordered to apply it. Their response was that they didn't know the conditions, and I was left thinking, 'Do I have to know them?' In total, I ordered 1 gluten-free dish, 1 antipasti, and one pasta, and they told me that the gluten-free one didn't count for the promo, and surprisingly, it was the one they discounted for us. The waiter was indifferent, but the manager, who was attending to another customer's complaint, also couldn't explain anything. The food itself was good.