VIPS offers a wide variety of options, including gluten-free dishes, in a lively and welcoming environment. The hamburgers, which satisfy both young and old, are particularly appreciated. The staff is courteous and helpful, enhancing the dining experience.
Venues are suggested by the Gluto community. We don't yet have enough information for the gluten-free safety report for this venue.
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Food Saturday, May 23rd. Appetizers and burgers with and without gluten were fine. But the "gluten-free cheesecake" is neither cheesecake nor cake. It's a tasteless sponge that they served us after waiting 20 minutes for it, frozen in the center, and charged us €6.95. I mentioned it to the manager, and instead of waiving the charge or offering us compensation for the 20-minute wait and for serving a frozen and tasteless product, she said, "Oh, okay, I'll mention it to the kitchen. Of course, it needs to be heated in the microwave...". And? Why should I pay you almost €7 for a bland and frozen sponge that resembled nothing like a cheesecake? They need to pay attention to these details, especially coming from the manager, who could have chosen not to charge for that as a courtesy (also, she made a mistake, charged another table, and we waited more than 20 minutes). I didn’t want to argue because I was with my little kids... but I don’t think we’ll be back. A lot of noise and too many people. The positive point was the South American waitress with a wrist brace; she was lovely. She served us quickly at first (except for the already mentioned "dessert"), and she always had a smile on her face. I’ve attached photos of some dishes. My kids liked the burgers.
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Servicio pésimo. Una persona de la mesa era Celiaca, cero protocolo y tuvimos que exigir atención y los cubiertos. La comida llegó fría, sin cubiertos todavía en la mesa, nos quejamos y recibimos del caballero del polo negro (CARLOS) malas caras y nos hizo sentir incómodos. Luego regañó en publico al otro compañero de polo rojo (Roger) que ese si que dejaba muchsisisiismo que desear como profesional, dejadez y malas caras. Tuvimos que pedir ketchup en dos ocasiones sin gluten porque no nos hacían caso. Luego parecía que no existíamos, no nos tomaban nota y tuvimos que pedir la carta y ni se llevaron los platos. Sigo escribiendo esto esperando respuesta de los camareros… El postre ya será en casa, vinimos a las 20:45 y son las 23:00 Hemos pedido por favor que nos atiendan y seguimos siendo ignorados. Dan ganas de marcharse sin pagar. El establecimiento está prácticamente VACIO. También destacar el buen servicio de Paula, que estaba en sala pero solo traía o retiraba platos. No podía tomar nota… Pero un encanto. Varias veces avisó a sus compañeros para que nos atendieran y nada, hasta ella alucinaba.
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It’s a shame that a gluten-free menu is offered but you can’t remove ingredients due to allergies. That they seat you at a table with crumbs from previous diners. That the only thing offered is a gluten-free mixed sandwich that’s as hard as a rock and some fries that are embarrassing. Even so, the gluten-free Vips Club sandwich my partner ordered to try was also lamentable, much worse than the normal one. It’s better not to offer gluten-free food options. Allergic and intolerant people should never go to Vips.
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