VIPS Smart offers a diverse culinary experience with options for coeliacs. Despite some setbacks, the establishment stands out for its commitment to customer satisfaction, as demonstrated by the prompt refund in case of issues. Their focus on continuous improvement is appreciated by visitors.
Venues are suggested by the Gluto community. We don't yet have enough information for the gluten-free safety report for this venue.
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1,0
1
The VIPs are getting worse, longer wait times, less cared-for food... The gluten-free food is a shame, a sad sandwich without fries because they ran out. The gluten-free brownie without cream or ice cream... Quality for price is getting worse, I don't think I'll return.
1
We've all had to learn at some point, but if I have to reproach the person in charge of this place for anything, it’s that he has the audacity to leave the person at the register who clearly still struggles on their own while he shares laughs with the cooks... The result is an absolute disaster; out of the 3 gluten-free dishes we ordered to go, one of them was another (a regular hamburger with gluten). In summary, the whole order went to waste and 22 euros less in my wallet. Bravo for that professionalism they have here. Now don’t forget the cheese for the nachos to spread on the brownie. *Update: they wrote to us and refunded the amount paid, so they took it seriously and acknowledged the mistake, which is at least commendable.
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