China Garden | Sans gluten à Grand forks

Elle
23/12/2025

1

I’ve been a customer of China Garden for over 14 years, and this was by far the most disappointing experience I’ve had, both in food quality and customer service. On November 28, 2025, I placed a delivery order around 5:00 p.m. and spent $47.78. The food arrived around 6:05 p.m., and it was some of the poorest quality I’ve ever received from this restaurant. Food issues: • The combination platter contained several over-fried items. Much of the food was dry, dark, and unpleasant. The fried chicken was dry on the inside, and most of the platter had to be eaten around, I could only pick at the few parts that weren’t overcooked. • The barbecue pork lo mein was extremely salty and nearly inedible. The pork was dark brown, hard, and chewy, more like overcooked bacon than the traditional red barbecue pork they used to serve. It also had a refrigerated taste. • The cream cheese wontons were tightly rolled with only a tiny dab of cream cheese. They were not cream cheese wontons as they used to be, just wontons with barely any filling. • The shrimp were noticeably smaller and heavily battered, more batter than shrimp, and nothing like what I’ve ordered from them in the past. This wasn’t just personal preference, the recipes, portions, and preparation have clearly changed, and not for the better. Customer service was even worse than the food. I contacted the restaurant multiple times trying to resolve the issue: 11/28: I spoke with an employee named Ethan, who said he spoke with the manager (Amy) and told me that a refund would be issued that night. 11/29: I spoke directly with Amy, who again said she would issue the refund but was “busy” and would do it later. 12/2: I called again and was told by another employee, “We don’t do refunds.” During that same conversation, I was told the manager would call me back and take care of it. No call ever came. No follow-up was made. No refund was issued. Instead of resolving the issue, I was talked over, dismissed, and ultimately told that I am no longer allowed to call, order, or do business with them at all. After 14 years of being a loyal customer and giving them another chance, this was shocking. Banning a customer for expressing dissatisfaction, canceling an unpaid order, or asking for a refund is unacceptable. Promising a refund and then refusing to honor it followed by no call back, shows there was never any intention to resolve the issue. I’m not claiming to be the authority on food, but I do work as a chef and have years of experience in food service and customer care. I wasn’t trying to cause problems, I was honestly disappointed because I was reminiscing about how good this food used to be and hoped it would still be the same. Whether it’s five complaints or fifty satisfied customers, those few voices still matter. Many people simply stop coming back without ever saying why. I won’t be ordering again, not because I was told not to, but because quality, accountability, and basic respect clearly no longer matter here.