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2,0
2
Friday Happy Hour: Party of two. Arrived at 3p. Receptionist look like she didn't want to be there or be bothered when we checked in and asked for first available table. About five minutes later we were seated. Very busy, and packed in the area we were sitting. Our server, we can tell is overwhelmed. He explained he will be with us shortly. Ten minutes, he stopped to bring us water and get out order. The ordering tablet did not work, he took our order manually at around 315p. We ordered Nachos, Pizza and Calamari. It took 30 minutes to get our drink order and I ordered only a beer. My friend, ordered a Margarita took another 10 minutes after that. Nachos arrived at 415p, pizza at 430p and still missing the calamari. At 445p, at that time we were pretty full and thought about canceling the calamari. Shortly after at 505p calamari arrived. I understand short staffing from server and kitchen staff so we did not make a fuss. My bff and I were there to enjoy the afternoon and not in a hurry. Our server, Miguel V. did a wonderful job updating us about our order and almost apologetic regarding the wait and phasing of the orders. But this experience left us a bad impression that we are probably going to think twice about coming back. No complaints about the food, they were prepared fresh and delicious. Miguel V. managed the short comings very professionally, despite the kitchen shortcomings. I believe he was not set up for success. I will rate our experience 2 STARS because of that.
À proximité et dignes d'intérêt
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