PizzaExpress | Gluten-free in London

MegB
30/01/2025

1

I visited the Belsize Park Pizza Express yesterday for a light dinner with my daughter. I had been with my husband all day at the nearby Royal Free Hospital, while he underwent surgery. The waiter showed us to a table, next to two diners that had table microphones and were clearly making a podcast. We asked for another table, which wasn't available and were told sarcastically that 'talking in restaurants was normal'. He then maintained that pizza wasn't available with a gluten free base and when my daughter questioned this replied ' I should know, I've worked here for 10 years'. He queried her medical condition and left us very upset. We had ordered drinks and salads, so couldn't go elsewhere. When staff choose to bully customers they really don't know what they are going through in there lives. I am surprised this waiter's colleagues are able to cope with the absence of tips on his shifts. Awful experience.

Jessica Benge
16/06/2024

2

Me and my girlfriend ordered gluten free doughballs. My girlfriend is allergic to gluten. We got served regular dough balls instead. The service was miserable and my girlfriend told me that she was stared at by one of the staff throughout our meal. I even made sure I have what we want on my phone and still they can't get it right.

Ida
08/06/2024

1

Going out for dinner and being ignored it's not always been in my plan - this happened yesterday 07/06. Service was very poor, the manager ( I believe it was wwhile it didn't have any uniform) didn't even care about what we had to say, and we were treated poorly by the order taking till the end. I usually order the same thing and find the product not consistent, my usual one is St.Paul (super team - super food) Please retrain your team and ask for allergy while my intolerance didn't allow me to sleep well