PizzaExpress offers a warm welcome and pays attention to dietary needs, as evidenced by the positive experiences of those with allergies or intolerances. The trained and courteous staff is ready to suggest gluten-free dishes and provide personalized advice, ensuring a pleasant experience suitable for everyone.
Venues are suggested by the Gluto community. We don't yet have enough information for the gluten-free safety report for this venue.
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3,7
5
Our server was Erjon who was friendly, professional and attentive. I was there with my niece who has to have Gluten and Dairy Free food. She is also allergic to eggs. Before we were seated Erjon had cleaned the booth seats and under the table as there had been a family with children there before. When he handed us the menus he immediately asked if there were any dietary requirements or allergies and my niece explained about hers. He then pointed out suggestions to her and gave information regarding the dishes. He helped both of us with our phone apps as we had free dough balls and a free coffee. He brought my niece her dough balls automatically with vegan butter. He accommodated my niece’s dietary needs very easily and knew the menu extensively.
5
Date of visit: 25.04 Great, delicious two gluten-free pizzas 11' size. One vegetarian and another with ground beef. The best waitress in London: Klaudia Very nice and with big knowledge about pizzas and speaks Polish ;)
1
I usually like Pizza Express for its consistency and food, branches such as in Ealing, Windsor and Radlett is where this happens. The Westfield White City though was a big nehh! We were greeted with a yawning waiter on the door. They say, first impression counts right? Body language is so off that he made us feel that our patronage with the business is not valued. Upon ordering, as my son has a slight intolerance to tomato, I kindly asked the waiter if my kid could just have plain pasta. To my surprise, apparently this couldn’t happen! I mean! What?! Plain pasta with no sauce, I asked why, I was replied to with ‘the manager don’t want us to do this’, ‘we put the pasta in the oven where we cook the pizza’. I mean what?! Even in Italy I have never ever heard of this. If it couldn’t get even worse, I asked for water as my kid was asking, when I asked a waitress, it was like talking to a zombie! Uninterested and unhelpful. The water arrived with no glass or ice, I asked for ice and have given me ice on a dirty glass. I asked for a Sicilian lemonade and literally tastes like water. Trust me, I know the taste as I’ve had it literally millions of times before. The food came out, pizza was ok but the lasagne was burnt. It was not even busy. Thumbs up though for letting me hear all your life story and gossips (waiters and chef). So unprofessional! I think I would stick with my usual Pizza Express branches that actually loves what they do.
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