El restaurante Windsor en Barcelona ofrece una experiencia culinaria creativa con platos inspirados en la tradición española, preparados con ingredientes frescos de la región y presentaciones atractivas. El local se destaca por su habilidad para manejar solicitudes especiales, como la intolerancia al gluten, asegurándose de que los huéspedes siempre se sientan incluidos. Ideal para grupos numerosos, ofrece un servicio cálido y acogedor.
Los locales son sugeridos por la comunidad Gluto. Aún no tenemos suficiente información para el informe de seguridad sin gluten de este local.
Indica cómo gestionas el sin gluten y demuestra a los celíacos que pueden confiar en ti
3,2
5
This is the place to go for creative delicious Spanish style meals in Barcelona. Don’t expect the usual - it will be better but always with fresh regional ingredients and beautiful fun presentations. We went to dinner party here for about 40 people and the team not only did amazing service but also accommodate our gluten intolerance gracefully - we had foods that were gf throughout but so similar to the dishes everyone else had that we never felt like we were missing out. Don’t hesitate to book here especially for large parties They are fantastic
4
Los camareros fueron muy atentos, olvidaron el pan de ajo, así que tuve que volver a pedirlo. Muy atentos con las alergias, ¡así que son muy amigables con las intolerancias! Gran experiencia.
1
The staff is not prepared and/or trained at all to deal with food allergies. Unacceptable. Edit: thank you for responding to my review. I would like to take this opportunity to elaborate on my unfortunate experience, hoping it might help clarify our concerns and contribute towards bettering your approach to food allergies in the future. Upon making the reservation, I mentioned to your staff my girlfriend’s severe tree nut allergy and arriving at your restaurant; I reiterated this to the waiter at the entrance. Regrettably, this information did not filter through all staff as it should have, which resulted in several upsetting instances. While we were waiting for our table to be ready, we had our first incident when we were served peanuts alongside two glasses of Cava. Despite the surprise; we appreciated the quick removal of the peanuts and the apology for the misunderstanding. After not even 15 minutes, this incident repeated when we were served bread with nuts in it at our dining table. We were concerned but maintained our optimism as the staff again promptly rectified this. The third, and unfortunately most serious incident, occurred during dessert. Despite the repeated reminders about the allergy, the cheese and jam platter served to us contained nuts. This oversight resulted in my girlfriend having a severe allergic reaction and required immediate medical treatment. What was even more distressing was the response of your staff during this critical situation. Instead of offering help or showing genuine concern, the team fell into denial, even contradicting our concerns by stating there were no nuts in the cheese. Moreover, one of your waiters confused allergy with intolerance, further proving a lack of understanding of the gravity of the situation. We understand your restaurant is certified and strict with allergy rules and procedures. However, our experience painted a different picture. You claim to be certified and strict with allergy rules and procedures, but during our dinner, we experienced severe gaps between your claims and actual practices. Please understand that severe allergies are not a matter of choice or preference - they are a medical condition that can lead to dangerous situations if not handled appropriately. The level of distress this situation caused us was immense, ruining our special night and placing my girlfriend’s health at risk. I truly hope you take our experience as an opportunity to reassess your procedures and training regarding food allergies. No other guest should have to undergo what we did. Thank you for taking the time to read and respond to our concerns.
1
No fue una gran experiencia en Windsor. Anuncié desde hace una semana que iba a comer allí con un grupo grande y que soy intolerante al gluten. Me propusieron el menú vegano que también era sin gluten. Cuando llegó la comida, le pregunté al camarero si estaba seguro de que la quinoa no estaba contaminada. La respuesta fue irónica: "Señora, está en un gran restaurante..." Diez minutos después de que comencé a comer, vino y me retiró el plato porque no estaban seguros de que fuera seguro para mí. Perdí el apetito después de apreciar el filete de berenjena. Sinceramente, hubiera preferido un gran filete simple sin gluten... No me hubiera costado tener un ataque al día siguiente. ¡Por favor, presten atención la próxima vez, personal de Windsor! En Barcelona hay muchos lugares que no son tan populares como Windsor, pero ofrecen un menú / opciones sin gluten seguras. Creo que ustedes también pueden hacerlo.
5
Tuve un almuerzo muy agradable con mi familia. Totalmente recomendado para quienes no comen gluten. Somos catalanes. Esta es mi cuarta vez comiendo aquí... siempre excelente. Volveré.
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