Restaurant Windsor in Barcelona offers a creative dining experience with dishes inspired by Spanish tradition, prepared with fresh regional ingredients and attractive presentations. The establishment stands out for its ability to handle special requests, such as gluten intolerance, ensuring that guests always feel included. Ideal for large groups, it provides warm and welcoming service.
Venues are suggested by the Gluto community. We don't yet have enough information for the gluten-free safety report for this venue.
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3,2
5
This is the place to go for creative delicious Spanish style meals in Barcelona. Don’t expect the usual - it will be better but always with fresh regional ingredients and beautiful fun presentations. We went to dinner party here for about 40 people and the team not only did amazing service but also accommodate our gluten intolerance gracefully - we had foods that were gf throughout but so similar to the dishes everyone else had that we never felt like we were missing out. Don’t hesitate to book here especially for large parties They are fantastic
4
Waiters were very attentive, forgot about garlic bread so had to re order. Very on it with allergies so very allergy intolerant friendly! Great experience.
1
The staff is not prepared and/or trained at all to deal with food allergies. Unacceptable. Edit: thank you for responding to my review. I would like to take this opportunity to elaborate on my unfortunate experience, hoping it might help clarify our concerns and contribute towards bettering your approach to food allergies in the future. Upon making the reservation, I mentioned to your staff my girlfriend’s severe tree nut allergy and arriving at your restaurant; I reiterated this to the waiter at the entrance. Regrettably, this information did not filter through all staff as it should have, which resulted in several upsetting instances. While we were waiting for our table to be ready, we had our first incident when we were served peanuts alongside two glasses of Cava. Despite the surprise; we appreciated the quick removal of the peanuts and the apology for the misunderstanding. After not even 15 minutes, this incident repeated when we were served bread with nuts in it at our dining table. We were concerned but maintained our optimism as the staff again promptly rectified this. The third, and unfortunately most serious incident, occurred during dessert. Despite the repeated reminders about the allergy, the cheese and jam platter served to us contained nuts. This oversight resulted in my girlfriend having a severe allergic reaction and required immediate medical treatment. What was even more distressing was the response of your staff during this critical situation. Instead of offering help or showing genuine concern, the team fell into denial, even contradicting our concerns by stating there were no nuts in the cheese. Moreover, one of your waiters confused allergy with intolerance, further proving a lack of understanding of the gravity of the situation. We understand your restaurant is certified and strict with allergy rules and procedures. However, our experience painted a different picture. You claim to be certified and strict with allergy rules and procedures, but during our dinner, we experienced severe gaps between your claims and actual practices. Please understand that severe allergies are not a matter of choice or preference - they are a medical condition that can lead to dangerous situations if not handled appropriately. The level of distress this situation caused us was immense, ruining our special night and placing my girlfriend’s health at risk. I truly hope you take our experience as an opportunity to reassess your procedures and training regarding food allergies. No other guest should have to undergo what we did. Thank you for taking the time to read and respond to our concerns.
1
Not a great experience in Windsor. Announced since one week that I will eat there with a big group and that I am gluten intolerant. They proposed me the vegan menu that was also gluten free. When the meal arrived I asked the waiter if he is sure that quinoa was not contaminated. The response was ironical "Lady, you are in a big restaurant..." 10 minutes after I began to eat he came and removed me the plate because they were not sure it is safe for me. I lost my appetite after to appreciate aubergine steak. Sincerely I would prefer I big simple steak gluten free... It would not cost me to get seak the next day. Please pay attention next time, Windsor staff! In Barcelona there are a lot of places not so popular as Windsor, but there are offering a safe gluten free menu/options. I think you can do it also.
5
Had a very nice lunch my family and myself. Totally recommended for nongluten eaters. We are Catalans. This is my fourth time eating here.... always excellent. I'll come back.
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