PizzaExpress | Gluten-free in London

Paula J.
14/11/2025

4

Nice large restaurant with very good service. Our waitress was very attentive. Pizza Express is excellent for people with allergies to gluten as all their pizzas can also be gluten free and there are dessert choices too.

Nose To Trail UK
13/10/2024

1

I regularly go to my local pizza express as I’ve recently been diagnosed as unable to have gluten. Sadly this pizza express is carnage. They confused gluten free with vegan. This resulted in me spending the night horrifically sick. As if this wasn’t bad enough they completely messed up the bill and had the audacity to say it was our fault that we had checked into the wrong table on the app. Given they stood by us and talked us through doing it at the start of the meal they knew fine well it wasn’t! I really think their staff need training on the importance of understanding allergies as it’s bad enough I’ve been passing blood all night, but other peoples allergies are even more severe!!!

Luc Chance
13/10/2024

5

I have been going to this Pizza Express for nearly 30 years, since I was a baby, in fact. I've been to many locations all over the country with all sorts of people, but frequent this one the most as it is close to my dad's family. This is fortunate, as it is the best of the best! I've never been disappointed with anything when we visit - top-notch food quality, lovely staff, beautiful aesthetic. It is the ultimate dining out experience, and we always feel welcomed, well-fed and generally satisfied. Can't recommend enough. Additionally, I have a gluten intolerance, and Pizza Express caters to this with a diverse amount of menu options whilst still maintaining fantastic taste and quality. If you are GF, it's even more appealing. Truly can't recommend it enough. Here's to another 30 years!

Marilyn Gilchrist
13/10/2024

1

Awful experience at this restaurant. Didn’t get the food we ordered, massive mix up with the bill that they originally tried to blame on us then took ages to sort so the whole meal became a chore. However the worst was mixing up the vegan and gluten free food which resulted in one of our party being seriously ill. Seriously need to do better.

J
11/05/2023

1

VEGANS OR ANY OTHER DIETARY REQUIREMENTS AVOID I would recommend anyone avoid to be honest because this place is dangerous. I ordered food from the vegan menu and confirmed with the staff that it definitely was vegan as I have an extreme intolerance to dairy, plus it’d be a trigger for my ulcerative colitis. As I haven’t consumed dairy in years I wasn’t aware I was until my sister said she thought she could smell (dairy) cheese. We summoned the waitress who served us and asked, and she sniggered when informing us it was dairy cheese, even beckoning over the chef and saying to him “she ate the cheese” which caused them both to smirk and find amusing. This was a vile prank which in other circumstances could prove fatal. I immediately attempted to induce a vomit, without success, and then an ambulance was called when I collapsed. I was taken away because my observations were abnormal and had become very unwell. Because I refused to pay for an expert medical report Pizza Express refused to accept any liability. It’s worrisome that this venue isn’t uncommon for hosting children’s parties, and with so many intolerances and allergies around these days it’s only a matter of time before one of their in house pranks results in a more severe adverse event than that I experienced. I attempted to resolve this amicably with Pizza Express to no avail. If this were an isolated event which was dealt with appropriately then I wouldn’t be writing this review. My experience there was starkly different to a genuine error in a Zizzi restaurant a few months prior where they took accountability and apologised. The fact the Pizza Express incident was purposeful is outrageous. Edit to add: just perused their other reviews and saw that they served a gluten pizza to a coeliac who ended up in A&E! My incident happened before theirs, so this restaurant is clearly fundamentally dangerous and utterly unwilling to learn any lessons. Obviously a pernicious food safety issue in this branch - or dare I say throughout their restaurants as it appears their head office don’t take these safety concerns seriously. With a vast choice of other chains to choose from I hope Pizza Express are given the wide berth they deserve.

Tim Lowe
19/03/2023

4

Really nice place. Nicer atmosphere that most Pizza Express restaurants. Very friendly and helpful staff. Gluten-free food options have grown.

Rose Gjonde
09/09/2022

1

I was dining with my 2 small children in this restaurant and I ordered a gf pizza as I suffer from celiac desease, and I got food poisoning ended up in A&E as they served me gluten pizza, that happened 3 weeks ago and they haven’t contacted me, I keep chasing them but nothing have happened so I have no more option to start a legal process.

Monika “Moncus” Kopanicakova
27/08/2020

5

We like this place a lot! The food is always top. I'm so grateful for the amount of glutenfree options and for the fact that they never disappoint! I had a pizza and it was so yummy! Their kids menu has some amazing choices too,for £6.95 you can't go wrong. My son loves the dough balls and he finished the pizza in record time! The staff were brilliant, the waiting time a bit longer,but we visited during lunch time. We will definitely visit again!