Cafè Riviera | Gluten-free in Casale monferrato

Elisa
11/12/2024

2

Finally, the bar has equipped itself to accommodate gluten-sensitive individuals! It has a corner dedicated to gluten-free pastries, with fresh products arriving directly from Rismel, which are truly delicious. They probably also serve aperitifs, but I haven't tried them yet. The bar is aesthetically very beautiful and the price is high, but the safety is maximum! October 2025 update: they only had packaged cookies...

Federico Impellizzeri
16/11/2025

1

The way my girlfriend and I were (poorly) welcomed and treated frankly left us astounded. I’ll reproduce here the conversation we had with a waitress, who, in our opinion, is light years away from what a respectful conversation between staff and customers in a bar should be: Waitress: "Hi, what will you have? Chocolate, zabaglione, anything else?" Me: "No thanks, we wanted two cappucci-" Waitress: "What a shame! But at least get something to eat?" (I’d like to make some comments on this response: How dare you say "what a shame", to express a judgement regarding a customer's free choice? Is it a pity to want a cappuccino? But then, what if a person couldn’t order anything else because of intolerances? What kind of comment is that? The waitress who made this comment, if she went to a pizzeria to ask for, I don’t know, a diavola or a margherita, how would she react if she received the same response from the person taking the orders? Not to mention that I was even interrupted in my order; apparently it was really hard for the waitress not to share her opinion, given that she evidently needed to eat herself). Me: "Um, yes, I was thinking of a brioche, which ones do you have?" Waitress: "A brioche? So you really want to have breakfast! There's only apricot" (the disappointment apparently stemmed from the fact that it was 5 PM, but I felt like having a simple cappuccino with a simple brioche 🤯) Me: "Okay... Then I’ll take a muffin." At this point, the waitress, without consulting my girlfriend at practically any moment of this exchange, pulls out the muffin, doesn’t ask if we were done and simply leaves. Of course, we hadn’t finished the order; my girlfriend hadn’t said what she wanted to eat and I hadn’t managed to specify that I wanted a soy cappuccino since I couldn’t drink whole milk. For this, I called the waitress back to point out that I hadn’t finished the order, but of course, I was reprimanded, as if it were my fault for not having specified right away: "Well, I was here; why didn’t you tell me?" Now, reading the comments from other customers, it seems that this treatment is indeed the standard, but I’d like to point out to the owners of this establishment, in case I’m accused of being "spoiled", "pretentious", or "rude", that I wasn’t born yesterday, I’ve been to several bars, and this treatment is not the norm anywhere else. The only thing that stands out positively is the food; it’s a pity that the experience was ruined by such service.