PizzaExpress is a cozy venue located in Leadenhall, where friendly and attentive staff take care of various dietary needs, offering us tasty gluten-free and vegetarian options. Guests can enjoy quality meals served quickly in an accessible environment that is never too crowded. Despite some differing opinions, experiences are generally positive and characterized by warm and personalized service.
Venues are suggested by the Gluto community. We don't yet have enough information for the gluten-free safety report for this venue.
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4,0
1
A very disappointing experience. I arrived today with my family. I have celiac disease. I ordered 2 gluten free pizzas. The pre made flat base had the texture of wet dough. The ingredients were poor quality (blackened olives). We took a few bites, & left most if it on the plates. The nice server noticed, & asked if everything was ok, I gently explained that the pizzas were not good (& that was an under statement). In 2026 there are great Gluten Free pizzas. To serve these poor quality “pizzas” to people it’s insulting. We paid over 20 pounds, left a nice tip, & are never planning on coming back.
5
The servers were friendly and provided great options for all our dietary needs, including gluten free and vegetarian options. The food was excellent quality, freshly made and ready in less than ten minutes. The waiter made an effort to connect with our family, and took great care of us. He was so funny! The location was accessible and wasn’t at all crowded.
5
Wonderful place right in Leadenhall. Best glutenfree and vegan pizza I ever ate. Our waiter was really really nice and funny, too (Ivan).
5
Everything from the moment we stepped in to the moment we left was wonderful! I have a gluten allergy and the staff was very focused on making sure I got what I needed❤️
5
The food was really delicious like always. We usually have glutenfree pizza too,what is highly recommended. The service was nice and friendly.
5
So comforting to have something reliably gluten free. Their gluten free items come on a black board or black napkin so that you know it’s the gluten free version. Dough balls and many types of gluten free pizzas are offered
1
Hello, I have also sent this email to head office, but myself and 4 other friends visited Pizza Express at Leadenhall yesterday (20th December) and were shocked and appalled at the service and attitude of the staff. We were seated downstairs with little to no issue, as the restaurant was not even overly busy, but things went downhill from here… We were greeted by what can only be described as a ‘moody’ and ‘rude’ waitress. We eventually had our order taken after we waited for some time. We ordered normal plain dough balls and pesto loaded gluten free dough balls, and 5 pizzas as expected for 5 people, plus one dip. We also ordered 2 beers and 1 margarita cocktail. Plus water for the table. We waited a while for our drinks to arrive, and even then we received our starters before our drinks, and even no water was served to the table until we asked. We then find out, not only, there were no gluten free dough balls, but unsurprisingly, the waitress was unapologetic and offered no alternative or explanation. To make matters worse we were also then served 2 lots of dough balls (both non gluten free) plain and pesto, so what I would assume be the alternative to serving the pesto gluten free balls…. Not exactly a valid or considered swap for one person at the table that cannot consume them. For a restaurant that has a collaboration with ‘Coeliac’ it is disgraceful that this was served to the table. We did raise this with the waitress but once again, there was little to no explanation or apology. We were then served the drinks (and the water!) only when we received our pizzas (and no surprise there was no dip!), whilst the dough balls were still being eaten. All in all a bit of a joke. We were then shocked, even further, as a 6th pizza was delivered to the table…. We soon realised that the margarita cocktail order had been delivered as a margarita pizza. Someone then ordered a Diet Coke instead, and no surprise they even got that wrong… just a regular coke was served. It is absolutely laughable and beyond belief that staff and an establishment so reputable as Pizza Express can be so appalling at customer service. By far the worst experience I’ve had at a restaurant in the City of London. I would love to hear what the head office/ restaurant have to say about our shocking visit, for what can only be described as something out of Fawtly towers. Not only were the staff rude and unapologetic, they were clearly not trained at all and completely unaware of customer service or restaurant etiquette, as everything that possibly could go wrong did go wrong. I will not be returning to this restaurant, or any for that matter. .
5
Located in the enchanting setting of Leadenhall Market in the heart of the City of London, this restaurant offers, among other things, a wide choice of gluten-free pizzas. So ideal for those whose gluten intolerance is an everyday problem. Very good welcome from the staff, attentive to the customer (I am a French tourist not mastering the language of Shakespeare). Thank you for this sweet moment at Pizza Express.
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